Question 1

What should I do before you arrive to clean?

Accepted Answer

Before our arrival, you don’t need to do anything; we’re there to clean! However, to ensure a more thorough and detailed clean, we recommend tidying up surfaces and removing any trash. Emptying sinks can also help provide a more comprehensive cleaning service.

Question 2

What if something is damaged during a cleaning?

Accepted Answer

In the unlikely event that something is damaged during our cleaning service, rest assured that we are fully insured to cover any accidents. To prevent potential breakages, we kindly ask that any fragile or sentimental items be placed in a secure location prior to our arrival as we don’t handle such items during cleaning. Please contact us immediately if any damage occurs, and we will address the situation promptly.

Question 3

Do I need to be home for you to clean my home?

Accepted Answer

No, you do not need to be home for us to clean your home. Simple leave any necessary instructions on the booking page, especially if you need to provide an alternative entry method like garage code, hidden key etc. We’ll take care of the cleaning according to your instructions.

Question 4

What if I need to reschedule?

Accepted Answer

We understand that life can be unpredictable, and rescheduling is sometimes necessary. To reschedule your cleaning, you can easily do so online through your account or by giving us a call at 520-233-7896. We kindly ask that you reschedule outside of 48 hours to avoid any cancellation or rescheduling fees.

Question 5

Can I provide my cleaner special instructions? / Leave instructions on a note?

Accepted Answer

Absolutely! We welcome any special instructions or feedback you may have for our cleaners. You can leave detailed instructions on the booking page or provide a note for our team to follow. Your satisfaction is important to us, and we strive to meet your specific cleaning needs.

Question 6

How often can you clean my home?

Accepted Answer

We offer flexible cleaning schedules to accommodate your needs. While many of our clients opt for bi-weekly cleanings, we can clean your home as frequently as you'd like. Whether you prefer weekly, bi-weekly, monthly, or another schedule, we're here to help keep your home clean and comfortable.

Question 7

Do your cleaners accept tips?

Accepted Answer

Yes, our cleaners do accept tips. While tipping is not required, it is always appreciated by our hardworking team. Your generosity is a testament to the excellent service they provide, and they are grateful for any gratuity received.

Question 8

Can pets be home during a cleaning?

Accepted Answer

Yes, pets are welcome to be home during our cleaning service. We understand that pets are part of the family, and we take care to work around them. However, to ensure the safety of our cleaners and the effectiveness of the cleaning, we ask that pets are kept in a separate area while we clean.

Question 9

How do I arrange for service?

Accepted Answer

Arranging for our cleaning service is simple and convenient. You can easily book your cleaning online through our website or by giving us a call. If you have any specific requests or instructions, you can provide them during the booking process. We strive to make scheduling your cleaning as easy as possible.

Question 10

Why is the first cleaning more expensive?

Accepted Answer

The first cleaning costs more because it requires extra time and effort to bring your home up to our high standards. We focus on detailed cleaning of neglected areas and buildup. Future cleanings are quicker and focus on maintenance.

Question 11

Do I have to sign a contract?

Accepted Answer

No, we do not require you to sign a contract for our cleaning services. We believe in providing flexible and hassle-free service, allowing you to enjoy a clean home without any long-term commitments.

Question 12

What areas do you service?

Accepted Answer

We proudly serve Tucson and the surrounding areas. Whether you're in the heart of the city or in a nearby neighborhood, we're here to provide you with our professional cleaning services. Visit our "Areas We Service" page for a complete list of locations and zip codes.

Question 13

How long does it take to get an estimate?

Accepted Answer

Getting an estimate for your cleaning service is quick and easy. Instant estimates are available on our homepage, and you can expect to receive an exact quote within the same day after providing us with your information. We strive to provide transparent pricing and exceptional service from start to finish.

Question 14

How do I pay for my cleaning service?

Accepted Answer

You can pay at the time of service using cash, checks, or any major credit card. We aim to make the payment process easy and hassle-free, so you can enjoy your clean home.

Question 15

Is there a cancellation policy?

Accepted Answer

Yes, we have a cancellation policy in place to ensure that our cleaners' time is respected. If you need to cancel your cleaning appointment, we kindly ask that you do so at least 48 hours in advance to avoid any cancellation fees. We understand that unexpected events can occur, and we strive to be as flexible as possible with our clients' scheduling needs.

Question 16

Are you bonded and insured?

Accepted Answer

Yes, we are fully bonded and insured for your peace of mind. Our insurance coverage protects both you and our cleaners in the unlikely event of any accidents or damages that may occur during the cleaning process. You can rest assured that you are in safe hands when you choose us for your cleaning needs.

Question 17

Are you a franchise?

Accepted Answer

No, we are an independently owned and operated cleaning company based right here in Tucson. We take pride in being a locally owned business and serving our community with professional and reliable cleaning services. When you choose us, you're supporting a local business that cares about its customers and its community.

Question 18

Do you offer by-the-hour cleaning?

Accepted Answer

No, we do not offer by-the-hour cleaning services. Instead, we provide comprehensive cleaning services based on the specific needs of your home. Our goal is to ensure that your home is thoroughly cleaned and that you are completely satisfied with the results.

Question 19

Do you clean grout?

Accepted Answer

Yes, we do clean grout as part of our cleaning services. However, please note that while we can effectively clean grout, we are not specialized grout cleaners. We use professional-grade cleaning products and techniques to clean grout and restore its appearance, leaving your floors and surfaces looking fresh and clean.

FAQS

Your Questions Answered

Everything you need to know before, during and after your MesaLuxe clean