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FAQS
Your Questions Answered
Everything you need to know before, during and after your MesaLuxe clean
Getting Started
Before our arrival, you don’t need to do anything; we’re there to clean! However, to ensure a more thorough and detailed clean, we recommend tidying up surfaces and removing any trash. Emptying sinks can also help provide a more comprehensive cleaning service.
In the unlikely event that something is damaged during our cleaning service, rest assured that we are fully insured to cover any accidents. To prevent potential breakages, we kindly ask that any fragile or sentimental items be placed in a secure location prior to our arrival as we don’t handle such items during cleaning. Please contact us immediately if any damage occurs, and we will address the situation promptly.
No, you do not need to be home for us to clean your home. Simple leave any necessary instructions on the booking page, especially if you need to provide an alternative entry method like garage code, hidden key etc. We’ll take care of the cleaning according to your instructions.
We understand that life can be unpredictable, and rescheduling is sometimes necessary. To reschedule your cleaning, you can easily do so online through your account or by giving us a call at 520-233-7896. We kindly ask that you reschedule outside of 48 hours to avoid any cancellation or rescheduling fees.
Absolutely! We welcome any special instructions or feedback you may have for our cleaners. You can leave detailed instructions on the booking page or provide a note for our team to follow. Your satisfaction is important to us, and we strive to meet your specific cleaning needs.
We offer flexible cleaning schedules to accommodate your needs. While many of our clients opt for bi-weekly cleanings, we can clean your home as frequently as you'd like. Whether you prefer weekly, bi-weekly, monthly, or another schedule, we're here to help keep your home clean and comfortable.
Yes, our cleaners do accept tips. While tipping is not required, it is always appreciated by our hardworking team. Your generosity is a testament to the excellent service they provide, and they are grateful for any gratuity received.
Yes, pets are welcome to be home during our cleaning service. We understand that pets are part of the family, and we take care to work around them. However, to ensure the safety of our cleaners and the effectiveness of the cleaning, we ask that pets are kept in a separate area while we clean.
Arranging for our cleaning service is simple and convenient. You can easily book your cleaning online through our website or by giving us a call. If you have any specific requests or instructions, you can provide them during the booking process. We strive to make scheduling your cleaning as easy as possible.
The initial cleaning of your home may cost more than subsequent cleanings due to the additional time and effort required. Initial cleanings often involve more detailed cleaning of neglected areas and buildup, ensuring that your home is brought to our high standards. Subsequent cleanings are typically faster and more focused on maintenance.
No, we do not require you to sign a contract for our cleaning services. We believe in providing flexible and hassle-free service, allowing you to enjoy a clean home without any long-term commitments.
We proudly serve Tucson and the surrounding areas. Whether you're in the heart of the city or in a nearby neighborhood, we're here to provide you with our professional cleaning services. Visit our "Areas We Service" page for a complete list of locations and zip codes.
Getting an estimate for your cleaning service is quick and easy. Instant estimates are available on our homepage, and you can expect to receive an exact quote within the same day after providing us with your information. We strive to provide transparent pricing and exceptional service from start to finish.
Payment for our cleaning services is due at the time of service. We accept cash, checks, and all major credit cards for your convenience. Our goal is to make the payment process as seamless as possible, so you can enjoy your clean home without any hassle.
Yes, we have a cancellation policy in place to ensure that our cleaners' time is respected. If you need to cancel your cleaning appointment, we kindly ask that you do so at least 48 hours in advance to avoid any cancellation fees. We understand that unexpected events can occur, and we strive to be as flexible as possible with our clients' scheduling needs.
Yes, we are fully bonded and insured for your peace of mind. Our insurance coverage protects both you and our cleaners in the unlikely event of any accidents or damages that may occur during the cleaning process. You can rest assured that you are in safe hands when you choose us for your cleaning needs.
No, we are an independently owned and operated cleaning company based right here in Tucson. We take pride in being a locally owned business and serving our community with professional and reliable cleaning services. When you choose us, you're supporting a local business that cares about its customers and its community.
No, we do not offer by-the-hour cleaning services. Instead, we provide comprehensive cleaning services based on the specific needs of your home. Our goal is to ensure that your home is thoroughly cleaned and that you are completely satisfied with the results.
Yes, we do clean grout as part of our cleaning services. However, please note that while we can effectively clean grout, we are not specialized grout cleaners. We use professional-grade cleaning products and techniques to clean grout and restore its appearance, leaving your floors and surfaces looking fresh and clean.