Satisfaction Guaranteed

Every MesaLuxe cleaning is backed by our Satisfaction Guarantee. If something wasn’t done to your expectations, we’ll promptly return for a complimentary re-clean. If concerns remain after that, we’ll review the service and issue a refund accordingly.

After every appointment, you’ll receive a brief follow-up email with a simple survey. If something missed the mark, just use that form to let us know within 24 hours. From there, we’ll arrange a re-clean or determine the best resolution based on your feedback and our service records.

Absolutely. Re-cleans approved under our Satisfaction Guarantee are always complimentary and scheduled quickly. It’s our way of standing behind our work and giving you peace of mind with every appointment.

Our Satisfaction Guarantee centers on the opportunity to make things right through a re-clean — it's the essential first step in resolving any issue. If you're still not satisfied after that visit, we'll assess everything carefully and issue a refund that reflects the circumstances. Our goal is to make sure you’re never left unhappy, while also ensuring every resolution is fair.

Please respond within 24 hours using our post-clean survey email. That window helps us act quickly while details are fresh. Timely feedback is the best way to ensure fast scheduling and the best resolution — whether that’s a re-clean or something more.

We ask that concerns be reported within 24 hours to qualify for our Satisfaction Guarantee. That timing allows us to evaluate the space while conditions are unchanged. If an issue comes up later, we still want to hear from you — and we’ll do what we can to help within reason.

Yes. Every MesaLuxe appointment is backed by our Satisfaction Guarantee. Whether it’s a standard clean or something more specialized, we stand behind our work with complimentary follow-ups and refund reviews when necessary. We’re committed to delivering quality you can rely on, no matter the type of service booked.